Home/Portfolio/Case 01 — Operator H.
CASE / 01 · DE · MGA CASINO · TIER 1 · 2024 → PRESENT

Operator H.
Germany,
11 months in.

A Tier-1 German casino group plateaued at €600k/mo on Meta + in-house. We took over paid social in Q3 '24, added Search in Q1 '25, and quadrupled their FTD line over eleven months — without raising spend proportionally.

License
MGA / GGL
Market
Germany
Engaged
Aug '24 →
Tier
Scale (03)
Annual media
€18M
/01

The numbers

Eleven months of delivery, audited monthly. NDA-gated detail available.

+412%
FTD volume / month
−47%
CPA delta vs in-house
3.4×
ROAS at scale
11mo
Continuous engagement
★ /02 The Brief

Where they were stuck.

Operator H. is a Tier-1 German casino group, MGA-licensed and GGL-compliant. By Q3 2024 their internal acquisition team had a clean operating ceiling: €600k/mo on Meta, plateaued at 1,800 FTDs, CPA drifting up month-on-month.

Their problem wasn't competence — the in-house team was good. The problem was structural: a single channel with platform-fatigue, no creative production at scale, and a tracking stack that lost ~22% of FTD signal at the conversion API.

The brief: scale to €1.5M/mo without breaking unit economics, diversify off Meta-only, and rebuild the stack so they could trust their own numbers again.

★ /03 The Approach

Three interventions.

★ Channel mix · before / after

Meta100% → 38%
TikTok0% → 24%
Search0% → 21%
Native0% → 17%

First, we rebuilt the server-side tracking stack — CAPI v18 with first-party hashed events, postback handshakes against their platform, deduplication logic. Signal match rate went from 78% to 98.4% in week three.

Second, we opened three parallel acquisition surfaces — TikTok Spark for younger cohorts, Search for brand defense + generic capture, native (Taboola + Outbrain) for editorial-style funnels. Meta dropped from 100% of spend to 38%, but absolute FTD volume from Meta still went up.

Third, we industrialised creative production. Forty-plus assets per month, UGC + motion + statics, written and shot by salaried Adsery staff. The 48-hour testing cadence is what holds CPA in a market that fatigues every two weeks.

/04

Eleven months, month by month.

Compressed timeline. Audit available with full week-level granularity under NDA.

M01 · Aug '24

Audit + stack rebuild

Account inspection, server-side CAPI deployed, BMs verified and warmed. Zero spend until tracking validated.

M02 · Sep '24

Meta takeover · TikTok launch

Migrated existing Meta accounts to our BM stack. TikTok Spark activated in week 2. First FTD on TikTok day 14.

M03 · Oct '24

Creative volume hit 40/mo

Salaried creative team output stabilised. UGC pipeline live. CPA on Meta dropped 18% from baseline.

M05 · Dec '24

Q4 spend held — CPA flat

European Q4 saw competitor spend spike 60%; we held auction position by rotating BM tier 2 + creative cohort 4.

M06 · Jan '25

Search live

Brand defense day 1, generic capture week 2, PMax (wrapped) week 4. Search CPA settled at €18.40 by month-end.

M08 · Mar '25

Native added

Taboola + Outbrain activated. First editorial pre-lander outperformed Meta CPA on day 9. Scaled to 17% of mix.

M11 · Jun '25

+412% FTD volume vs M00

Monthly FTDs at 9,200, blended CPA −47% vs in-house baseline, ROAS 3.4×. Scale tier renewed for 24 months.

Adsery is the only outside team that's ever moved our German FTD line on a chart you can see from the boardroom. In quarter one. Without retainer fees. Everyone else wanted to build a relationship. They built results.
★ CMO · Operator H. · €18M annual media
★ /05 What's Next

Year two: expansion.

Operator H. renewed at Tier 03 in July 2025 for a 24-month engagement. Year two roadmap covers expansion into Austria + Switzerland (both MGA-friendly, both German-language), full creative-team embed (5 FTE), and a CRM + acquisition signal hand-off so the in-house retention team can act on cohort data within four hours of FTD.

Quarterly board-level reviews now sit alongside their internal acquisition reporting. The line they wanted to move is moving.

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★ SIMILAR PROFILE? START HERE

Tier-1 operator,
plateau on Meta?

The diagnostics that worked for Operator H. start with a free 60-min audit. Bring your last quarter's numbers — we'll show you where the leak is.

★ This case at a glance

FTD lift+412%
CPA delta−47%
ROAS3.4×
Time to first FTD14 days

References to Operator H. CMO available under NDA.